Frontline workforce intelligence

Ask your frontline.
Get answers.

Seven specialist AI agents answer questions about your deskless workforce in plain English. Live data, citations, no dashboards to learn.

Request access Meet the agents
Built on Jem HR250,000+ deskless workersPOPIA reviewed
Caroline · Chief Financial Officer
21:14 SAST
You asked
Why are we losing people at the Cape Town DCs?
AAegisRisk & retention
Three drivers, ranked by impact across 312 leavers in the last 60 days.
Pay query rate
3.4×
vs network avg
Roster variance
27%
up from 14%
EWA gap
−22
pts below avg
01
Pay-cycle friction. 31% of leavers logged two or more payslip queries in their final 90 days.
02
Roster volatility. Floor-staff hours swing weekly. Forge flagged it on 8 April.
03
EWA adoption gap. Cape Town joined Jem four months late. Uptake never caught up.
hub/queries · livehub/rosters · 14 May 23:14hub/ewa · live
Ask anything about your workforce…
The baseline today

Executives ask. Then they wait.

01
You email HR.
A question turns into a thread. A thread turns into a meeting. A week passes before anyone agrees what the numbers mean.
02
You queue with IT.
The dashboard you need does not exist yet. Someone in BI scopes a report. The roadmap is full.
03
You guess from the monthly.
By the time the slide deck lands, the people you were worried about have already left. The number is real. The decision is too late.

There's a better way to understand a workforce of 5,000 deskless people.

Frontline staff · fabrication, Ekurhuleni · the workforce the spreadsheets keep missing.
The seven agents

Specialists, not dashboards.

Each agent owns one part of the workforce. Ask in plain English. The orchestrator routes. The specialist answers, with sources.

Risk & retention
Aegis

Sees a resignation before HR does. Aegis builds a live risk score for every employee from pay queries, roster patterns, comms read-rates and sentiment, then tells you which sites and which managers are about to feel it.

Who is most likely to resign in the next 60 days, and why?
Which sites carry the highest churn risk this quarter?
What does a Cape Town leaver look like a month before they leave?
Pulse
Engagement & sentiment

Reads every survey response, comms reply and free-text reaction across your workforce.

How did the new shift policy land in KZN?
Where is morale slipping this month?
Vigil
Compliance & CCMA

Watches read receipts, retention windows and disciplinary trails. Flags exposure before it becomes a referral.

What is our current CCMA exposure?
Where are policy read-rates below 90%?
Forge
Operations & rosters

Reconciles rostered against actual against invoiced. Tells you which managers run tight ships and which leak hours.

Where are we paying for hours we did not work?
Which sites have the worst shift adherence?
Ledger
Financial impact

Turns workforce events into rand. The agent your CFO will speak to most.

What is churn costing us, per month?
What is the ROI of EWA across our footprint?
Compass
Benchmarking

Compares your numbers against anonymised SA frontline peers. Tells you when you are world-class, and when you are not.

How do our 90-day retention rates compare to peers?
What is normal for a 5,000-person retailer?
Oracle
Forecasting

Projects headcount, churn cost and hiring pressure forward 30, 60 and 90 days.

What will Q3 churn look like at current trend?
Where will hiring pressure peak in winter?
How it works

Three minutes to your first answer.

If you're already on Jem HR, you're already connected. Nothing to deploy. Nothing to integrate. Nothing to learn.

Step 01

Connected from day one

SSO from hub.jemhr.com. Your existing employee records, rosters, payroll queries, surveys and comms are already in. No data project.

SSO · hub.jemhr.comLive data · 14 May 23:14
// 2,034 employees
// 18 sites
// 6 years of behaviour
Step 02

Ask anything

One conversational surface. The orchestrator reads your question, routes it to the specialist agent that owns it, and brings back an answer.

you › Why did Q1 turnover spike in Joburg?
→ routing to Aegis + Forge
→ querying 4 sources
answer ready in 8.4s
Step 03

Defend the answer

Every claim cites the underlying source and the freshness of the data behind it. Take it straight into a board meeting. Audit-ready by default.

hub/queries · livehub/rosters · 14 May
cited · 100%export · csv, pdf
The weekly digest

Your workforce, written by Ledger, in your inbox every Monday.

You never have to log in. Ledger drafts a short, board-ready brief on the things that moved last week. Wage bill, headcount, sentiment, sites worth watching. Each number cited, each claim defensible.

If something needs your attention, the brief tells you. If nothing does, it tells you that too.

“Caroline reads it on her phone before the 07:00 exco. By 07:08 she's already messaging the regional director about Cape Town.”
Internal beta · 5,000-person retailer · Mar 2026
jemWeekly brief
Mon · 11 May
Week 19 · Authored by Ledger

Your week, Caroline.

R17.9m
wage bill via Jem · 100% delivery · 2,250 payslips on WhatsApp
This week
Messages
22,553
EWA advances
650
Net change
+12
Watching: Cape Town DC churn risk rose 8 points in the last 14 days. Aegis flagged the top three contributing managers. Reply “open Aegis” to dig in.
jem analytics · cited every line · unsubscribe anytime
Why now

Four reasons this exists in 2026, not 2024.

01

AI-native is the new baseline.

Executives spent 2025 learning to talk to systems. By 2026, “submit a request” feels broken.

02

Labour markets got tight.

Frontline turnover is the largest controllable cost most SA enterprises don't measure in real time. Until now.

03

POPIA enforcement is real.

The Information Regulator started issuing fines. Workforce questions need an answer that holds up to audit.

04

WhatsApp won.

240,000+ deskless workers already touch Jem on WhatsApp every week. The behavioural data is six years deep.

Trust & security

Built for the procurement conversation.

Three things your CIO and your data-protection officer will ask. Three short answers.

POPIA by design

Anonymisation framework reviewed by AVeS. Personal identifiers are stripped before any agent ever sees them. Cohort thresholds prevent re-identification.

popia · reviewed Q1 2026

Cited every time

Every claim ships with the source query and the freshness timestamp behind it. There is no answer that cannot be defended back to the underlying row.

100% citation coverage

Auditable by default

Every question, every response, every source query lands in a full audit log. Export anything to CSV or PDF. Your auditors can replay any answer at any time.

soc 2 type ii · in progress
For the boardroom

The number on the slide, cited back to the row.

Board packs are due in 48 hours. The CEO wants to know what 5,000 frontline people cost the business last quarter, and what they're about to. Jem Analytics gives you the slide and the source.

See a sample board pack
Frontline cost · last quarterR142.3m
Avoidable churn costR8.4m
Wage bill on Jem · YTDR430m
Reduction in payslip queries−73%

Your frontline has been asking questions you couldn't answer. Now you can.

Request access
15-minute walkthrough · no procurement detour · analytics.jemhr.online